Questions, answered

Free events cost nothing, for you or your guests. On paid tickets we take a standard 5% platform fee, taken from your sales. Your buyers pay exactly your ticket price and we add nothing at checkout. Our rate can differ by organizer, event or arrangement, and can include a fixed amount per order. What applies to your event is shown to you before you sell, in the event form and under Payments, and a change applies only to later sales. By default Stripe charges its own fees to you, separately from ours.

By default, ticket money is charged on your own Stripe account and goes to you, less our fee, Stripe's fees, refunds and disputes. Stripe sets when payouts arrive and may hold funds in some cases.

Normally yes: to sell paid tickets you connect your own Stripe account. Free events need no Stripe account.

Selling tickets is currently open to organizers who are located in, and have a payment account in, the United States, the United Kingdom, Canada, Switzerland or the European Economic Area.

Organizer Agreement

Yes. Draw your hall with rows, tables, standing areas and a stage, or start from a hall you drew before. Give each group of seats its own ticket type and price. Buyers pick their exact seat on the map, and it is held for them for 10 minutes while they check out.

Yes. Choose Online when you create the event and add your Zoom, Meet, YouTube or Telegram link. Guests with a ticket get the link on their ticket page, in the confirmation email and in the calendar invite.

Scan tickets with a phone camera in the browser, on several devices at once. You can add a co-host with the Scanner role, which can only check guests in and out.

You can change the date in your event. If you postpone, materially change or cancel it, tell us promptly: as the organizer you are responsible for the refunds this can trigger. Tickets generally stay valid for the new date unless otherwise communicated. The Refund & Cancellation Policy explains when buyers can get a refund if an event is cancelled, postponed or materially changed; this depends on the law and on the event's own refund terms.

Refund & Cancellation Policy

Yes, in full or in part, from the guest list. Under the standard arrangement, our fee on the refunded amount currently comes back to you; this depends on your fee arrangement. Stripe's own fee follows Stripe's terms and may not be returned.

Not from us. You pay the ticket price shown at checkout, and we add no fee of our own. Your bank may charge a currency-conversion fee if your card is in another currency.

No. You pay by card, or with Apple Pay or Google Pay where your browser supports it. You only give your name and email, and no sign-up is needed.

In your confirmation email: the link in it opens your tickets on any device, with no sign-in, and the email carries a calendar invite and an Apple Wallet pass. If you bought without an account, My Tickets shows them only in the browser you bought them in; sign in or sign up in that browser to keep them on your account.

One common reason: the postal code (or, with Apple Pay or Google Pay, the billing address saved in your wallet) does not match what your bank has on file for the card. The payment can then be refused even though your bank approved the charge. Enter the card details by hand with the postal code from your bank's app, or use another card. If it keeps failing, email support@minitickets.com with the event name and the email you used at checkout.

What you can claim for a cancelled, postponed or materially changed event is set out in the Refund & Cancellation Policy. A change of mind or not attending is generally not refundable unless the organizer allows it or the law requires it. Where a refund is available, email support@minitickets.com with your order or confirmation number, the event name and date, and the reason.

Refund & Cancellation Policy